Your information's privacy
is our responsibility
Every piece of your information on the 035bd platform is protected with the highest level of security. This policy clearly explains what information we collect, why we collect it, and how we use it.
Introduction & Scope
035bd ("we", "our", "platform") places the utmost importance on the privacy of its users. This Privacy Policy ("Policy") explains what personal information we collect, how we process it, and under what circumstances we share it with third parties when you use 035bd's website, mobile version, or related services.
This Policy applies to all individuals who use our services — from first-time visitors to registered members. By accessing the platform or using our services, you are considered to have given your consent to the terms of this Policy.
We may update this Policy from time to time. When changes are made, the "Last updated" date at the top of the page will be revised. For significant changes, we will make reasonable efforts to notify you directly.
Information We Collect
035bd collects various types of information. This information comes from three main sources:
2.1 Information You Provide Directly
When you register an account, manage deposits or withdrawals, or contact our support team, we may collect the following information:
- Full name and date of birth
- Contact details (email, phone number)
- Mobile banking or payment information (bKash, Nagad, Rocket number or partial bank account details)
- Copies of government-issued documents required for identity verification
- Messages you voluntarily send in support requests
2.2 Automatically Collected Information
While you use the platform, certain technical information is recorded automatically:
- IP address and device type
- Browser and operating system details
- Login time, session duration, and click patterns
- Browsing data collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
We may sometimes receive information relating to you from payment providers, identity verification services, or fraud-prevention partners. This information is used only within the limits of our Policy.
Purpose of Using Information
035bd uses the collected information for the following purposes:
- Account management: Ensuring registration, login, and account security.
- Payment processing: Completing deposit and withdrawal transactions and maintaining records.
- Identity verification: Confirming age and identity in line with responsible gaming policy.
- Customer support: Responding to your questions and complaints.
- Platform improvement: Analysing user experience to enhance service quality.
- Fraud and security control: Detecting and preventing suspicious activity.
- Regulatory obligations: Meeting applicable legal and regulatory requirements.
We do not sell your information to any commercial advertising network beyond the purposes listed above.
Cookies & Tracking Technologies
035bd uses cookies and similar technologies that store a small data file in your browser. This helps the platform operate more conveniently, quickly, and effectively.
4.1 Essential Cookies
These are necessary to maintain your session, remember your login state, and ensure security. Disabling these cookies will prevent the platform from functioning properly.
4.2 Analytical Cookies
These tell us how many users visited which pages and how long they stayed, allowing us to improve our service quality.
4.3 Cookie Controls
You can disable analytical cookies at any time through your browser settings. However, disabling essential cookies may mean some features do not work correctly.
Information Sharing & Disclosure
035bd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Partners
Payment processors (such as bKash, Nagad, Rocket or associated banking institutions), identity verification services, and technology infrastructure providers work with us solely for the purpose of delivering specific services. These partners may not use your information for their own purposes.
5.2 Legal Obligations
We are obliged to disclose information when required by a court order, a lawful request from law enforcement agencies, or applicable law.
5.3 Security & Fraud Prevention
Limited information may be shared with regulatory bodies or industry partners for the purposes of anti-money laundering, responsible gaming, or fraud detection.
5.4 Business Transfers
If a significant change occurs in the ownership or operations of 035bd, collected user information may form part of that transaction. In such circumstances, the new controller will be required to comply with the obligations of this Policy.
Data Retention & Security
6.1 Retention Period
Your information is retained for as long as your account is active or as long as it is needed to provide services. Certain information may be kept for a defined period after account closure due to legal, accounting, or regulatory obligations.
6.2 Technical Security
035bd uses industry-standard SSL encryption to secure data transmission. Our servers and databases undergo regular security testing. Only authorised personnel can access your information, and every access is logged.
6.3 Acknowledgement of Limitations
It is not possible to guarantee 100% security for data transmitted over the internet. However, we continue to make every reasonable effort to protect your information.
Your Rights
You have the following rights regarding your personal information:
- Right of access: You have the right to know what information we hold about you and to receive a copy of it.
- Right to rectification: You can request correction if your information is inaccurate or incomplete.
- Right to erasure: In certain circumstances you may request that your information be deleted, although information retained due to legal obligations falls outside this scope.
- Right to restrict processing: In some cases you may request that the processing of your information be limited.
- Right to object: You may object at any time to the use of your information for direct marketing.
- Right to portability: You may receive the information you have provided to us in a structured format.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors' Information
035bd is for persons aged 21 or over only. We do not knowingly collect personal information from minors. If we become aware that someone under the age of 21 is using our services, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor's information is present in our systems, please contact us directly.
Third-Party Links & Services
The 035bd platform may contain links to third-party websites. When you click such a link and leave our platform, that website's own privacy policy will apply. 035bd is not responsible for how your information is handled on third-party sites.
Payment gateways (bKash, Nagad, Rocket) and banking services are also subject to their own terms and privacy policies.
Changes to the Policy
035bd reserves the right to change, revise, or update this Privacy Policy at any time. If significant changes are made, we will publish a notice on the platform or inform registered users by email.
Continuing to use the platform after any changes will be considered acceptance of the revised Policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or rights-related requests regarding this Privacy Policy, please contact our support team:
24/7 Live Chat — chat with us directly from any page on the platform
Email: [email protected]
Bengali & English — support is available in both languages
We will make every effort to handle your request as quickly as possible and with the utmost sincerity.